Customer Care Executive (Female) at a Reputable Electronics Company - Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable Electronics Company is recruiting to fill the position below:

Job Title: Customer Care Executive (Female)

Location: Lagos

Employment Type: Full-time

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Qualifications

Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field

Min of 3 years Cognate experience as Customer Care Executive

MUST be very good in using Microsoft Excel

MUST be able to communicate in English

Skills:

Active listening

Adaptability

Attentiveness

Conflict resolution

Creativity

Decision-making

Effective communication

Empathy

Open-mindedness

Patience

Quick thinking

Responsiveness

Timeliness

Benefits

#70,000 monthly

Staff Bus

Free Lunch

HMO

Application Closing Date

30th March, 2021.

How to Apply

Interested and qualified candidates should forward their CV ‘MS Word Forms’ to: jobs@willerssolutions.com using ‘Customer Care Executive’ as subject of the mail.

Note: only qualified candidates will be shortlisted